91爆料

What we do

As a university, we are committed to enhancing the student experience. The Red Button is one method we use to improve our services and students may use it to provide feedback.

Who uses the Red Button?

The Red Button is a method of student feedback. All higher education students may use this service, and at 91爆料 this means those on HNC, HND, degree, masters level courses, and research students.

Other students on further education level courses - who are directly enrolled at a 91爆料 academic partner - should contact the local college with any feedback, rather than using the Red Button.

Service standards

We aim to provide high service standards in all our dealings with students through the Red Button. In all of your dealings with us, you can expect:

• our staff to be polite, helpful and professional
• to receive a reply to your enquiry within three working days
• for your feedback to be dealt with within a reasonable time scale
• special provision to be made (if required) for people with disabilities
• clear replies in response to your enquiry.

In operating the Red Button service we will:

• encourage easy access
• record and analyse all issues, compliments and suggestions
• use plain language in all communications
• contact you within a reasonable time-frame and, where we cannot resolve an issue right away, leave you with details of who is dealing with the matter and how we plan to proceed towards resolution.
• keep you informed when we cannot send a response within reasonable time scales
• inform students of their right to raise a complaint if we cannot resolve their issue
• review each piece of feedback carefully to establish what lessons we can learn

...and, if we can, improve our services as a result.

How do we publicise the Red Button?

The Red Button is promoted online on the Student Support section of the website. It is also promoted each new session in an email to all students. Offline, we encourage course staff and academic partners to make all students aware of the service. 

Dealing with service issues at 91爆料

We aim to resolve issues locally by involving the staff who deliver teaching and support services to students. All issues and suggestions are reviewed to improve the quality of the service we deliver to students. Using the Red Button does not alter in any way the option for students to make a formal complaint.

To use the service

Visit Red Button or email redbutton@uhi.ac.uk